Claim Procedure

In the event of any claim, please do not hesitate to contact us at any time to assist you.

We can be contacted on: Telephone: 1300 546 000 or Email: insurance@jims.net

Or call Jadran Sango (Insurance Manager) mobile – 0466 089 908

General Information

Lodging an insurance claim with Jim’s Insurance is simple. We aim to minimise any further stress to you, and assist you with the progression of your claim.

We will help you put together the information that the insurer is likely to require and we will pass it on to your insurer for you. If your insurer needs you to complete a claim form, we can forward this to you.

Collate the claim documentation as soon as possibly following the event, claim form, repair and / or replacement quotes, proof of ownership (original receipts), and police report. Having all documentation up front will speed along your claim.

Do let us know if you have any problem with a claim or if the insurers are delaying settlement.

Sometimes, in the case of serious damage, the insurers will appoint a Loss Adjustor to inspect the damage.

Basic Points to Remember

  1. DO NOT admit liability
  2. Take photos
  3. If required notify the police
  4. Complete the relevant claim form
  5. If you are unsure of anything, contact Jim’s Insurance